Terms of Service

Last updated: 15th January 2026

Acceptance of Terms

These Terms of Service ("Terms") govern your use of the website and services provided by novatrixis Ltd ("we", "us", "our", or "novatrixis"), a company registered in Cyprus with registration number HE461325. By accessing our website at novatrixis.world or using our education platform customer support automation tools and services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services. Your continued use of our services constitutes acceptance of any modifications to these Terms.

Description of Services

novatrixis provides education platform customer support automation tools and related services designed to enhance student support experiences through intelligent automation. Our services include but are not limited to:

• Intelligent chat automation systems
• Smart query routing and classification tools
• Analytics and reporting dashboards
• Knowledge base integration solutions
• Customer support consultation and implementation services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to our clients.

User Obligations

By using our services, you agree to:

Authorised Use

• Use our services only for lawful purposes and in accordance with these Terms
• Ensure you have the necessary authority to enter into agreements on behalf of your organisation
• Provide accurate and complete information when registering for or using our services
• Maintain the security and confidentiality of your account credentials

Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorised purpose
• Attempt to gain unauthorised access to our systems or other users' accounts
• Interfere with or disrupt the operation of our services or servers
• Reverse engineer, decompile, or attempt to extract source code from our software
• Use our services to transmit malicious code, spam, or harmful content
• Violate any applicable laws, regulations, or third-party rights

Data and Content Responsibilities

• Ensure you have the right to provide any data or content to our systems
• Maintain compliance with applicable data protection and privacy laws
• Be responsible for the accuracy and legality of any content processed through our services
• Implement appropriate security measures for your own systems and data

Service Availability and Performance

Whilst we strive to provide reliable and continuous service, we cannot guarantee uninterrupted availability. Our services may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Third-party service dependencies
• Circumstances beyond our reasonable control

We will make reasonable efforts to provide advance notice of planned maintenance and to restore services promptly in case of unplanned outages.

Payment and Billing

For paid services, the following terms apply:

• Fees are as specified in your service agreement or as displayed on our website
• Payment is due in accordance with the agreed billing cycle
• Late payments may result in service suspension or termination
• All fees are non-refundable unless specifically stated otherwise
• We reserve the right to modify our pricing with reasonable advance notice

Intellectual Property

All intellectual property rights in our services, software, documentation, and related materials remain the exclusive property of novatrixis or our licensors. This includes but is not limited to:

Our Rights

• Software code, algorithms, and technical implementations
• User interfaces, designs, and visual elements
• Documentation, training materials, and methodologies
• Trademarks, service marks, and brand elements
• Know-how, trade secrets, and proprietary processes

Your Rights

Subject to compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to use our services for your internal business purposes. This licence does not include the right to:

• Sublicense, sell, or distribute our services to third parties
• Modify, adapt, or create derivative works
• Remove or alter any proprietary notices or labels
• Use our services to develop competing products or services

Your Content

You retain ownership of any content, data, or information you provide to our services. By using our services, you grant us a limited licence to process, store, and use your content solely for the purpose of providing our services to you.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal data is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to our data practices as described in the Privacy Policy.

For education platforms processing student data, additional data processing agreements may be required to ensure compliance with applicable data protection laws.

Confidentiality

Both parties acknowledge that they may have access to confidential information. We agree to:

• Maintain the confidentiality of your business information and data
• Use confidential information solely for the purpose of providing our services
• Implement appropriate security measures to protect confidential information
• Not disclose confidential information to unauthorised third parties

Limitation of Liability

To the maximum extent permitted by law, novatrixis shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or system downtime
• Cost of substitute services or products
• Damage to reputation or goodwill

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the total amount paid by you to novatrixis in the twelve months preceding the claim.

Exceptions

Nothing in these Terms shall limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of confidentiality obligations
• Any other liability that cannot be excluded by law

Indemnification

You agree to indemnify and hold harmless novatrixis, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services in violation of these Terms
• Your breach of any applicable laws or regulations
• Infringement of third-party rights by your content or data
• Your negligent or wrongful acts or omissions

Warranties and Disclaimers

We provide our services "as is" and "as available" without warranties of any kind, either express or implied. We specifically disclaim:

• Warranties of merchantability and fitness for a particular purpose
• Guarantees of uninterrupted or error-free service
• Warranties regarding the accuracy or completeness of results
• Warranties that our services will meet all your requirements

Whilst we strive to provide high-quality services, we cannot guarantee that our automation tools will be suitable for all education platforms or use cases.

Termination

Either party may terminate the use of our services under the following circumstances:

Termination by You

• You may stop using our services at any time
• For paid services, termination notice requirements are specified in your service agreement
• You remain responsible for any outstanding fees up to the termination date

Termination by Us

We may suspend or terminate your access to our services if:

• You breach these Terms or any applicable service agreement
• Your account becomes delinquent on payment obligations
• We reasonably believe your use poses a security or legal risk
• You engage in prohibited activities or misuse our services

Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• We will provide reasonable assistance with data export (subject to technical feasibility)
• Confidentiality obligations survive termination
• Outstanding payment obligations remain due and payable

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Cyprus. Any disputes arising from or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Cyprus.

For clients located in other EU member states, you may also have rights under your local consumer protection laws, and nothing in these Terms shall prejudice such rights.

Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with our clients to address concerns promptly and fairly.

For disputes that cannot be resolved through direct communication, we may agree to participate in mediation or other alternative dispute resolution processes.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

• Natural disasters, pandemics, or public health emergencies
• Government actions, laws, or regulations
• War, terrorism, or civil unrest
• Internet or telecommunications failures
• Third-party service provider failures

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intended purpose.

Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and novatrixis regarding the use of our services. These Terms supersede all prior or contemporaneous communications and proposals.

Modifications

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will provide notice of material changes by:

• Posting the updated Terms on our website
• Updating the "last modified" date
• Sending email notification for significant changes (where we have your email address)

Your continued use of our services after the effective date of any changes constitutes acceptance of the modified Terms.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, provided the assignee agrees to honour these Terms.

Contact Information

If you have any questions about these Terms or our services, please contact us: