We use cookies to improve your experience and provide personalised services. By continuing to use our site, you consent to our use of cookies. Learn more about our cookie policy

Cookie Preferences

Necessary Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how visitors interact with our website

Functional Cookies

Remember your preferences and settings

Marketing Cookies

Used for personalised advertising and remarketing

novatrixis
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Cookie Policy

Last updated: 15th January 2026

What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners about how visitors use their sites.

Cookies contain information that is transferred to your device's hard drive. They help us recognise your device and store some information about your preferences or past actions on our website.

Why We Use Cookies

novatrixis uses cookies and similar tracking technologies to enhance your browsing experience, analyse website performance, and provide personalised services. Specifically, we use cookies to:

  • Ensure our website functions properly and securely
  • Remember your preferences and settings
  • Analyse how visitors use our website to improve our services
  • Provide relevant advertisements and measure their effectiveness
  • Enable social media features and functionality
  • Comply with legal and regulatory requirements

Types of Cookies We Use

Necessary Cookies

These cookies are essential for our website to function properly. They enable basic functions such as page navigation, access to secure areas, and form submissions. Our website cannot operate properly without these cookies, and they are always active.

Necessary cookies include:

  • Session cookies that maintain your connection during your visit
  • Security cookies that protect against fraudulent activity
  • Cookie consent preferences to remember your choices
  • Load balancing cookies that distribute website traffic efficiently

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve our website performance and user experience.

Analytics cookies we use include:

  • Google Analytics cookies to track website usage and performance
  • Visitor behaviour tracking to understand user journeys
  • Performance measurement cookies to identify areas for improvement
  • Error tracking cookies to identify and resolve technical issues

Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use on our website.

Functional cookies include:

  • Language preference cookies
  • Region and location-based customisation
  • Form data storage to improve user experience
  • Video player preferences and settings

Marketing Cookies

These cookies are used to deliver advertisements relevant to your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

Marketing cookies include:

  • Google Ads cookies for remarketing and conversion tracking
  • Social media advertising cookies
  • Cross-site tracking for personalised advertising
  • Campaign measurement and attribution cookies

Detailed Cookie Information

The following table provides specific information about the cookies we use:

Cookie Name Purpose Duration Type
cookie_consent Stores your cookie consent preferences 1 year Necessary
session_id Maintains your session during website visit Session Necessary
_ga Google Analytics - distinguishes unique users 2 years Analytics
_gid Google Analytics - distinguishes unique users 24 hours Analytics
_gat Google Analytics - throttles request rate 1 minute Analytics
_gcl_au Google Ads - conversion tracking 90 days Marketing
_gcl_aw Google Ads - attribution and conversion tracking 90 days Marketing
IDE Google Ads - advertising personalisation 2 years Marketing
lang_pref Remembers your language preference 1 year Functional
region_pref Stores your regional preferences 6 months Functional

Third-Party Cookies

Some cookies on our website are set by third-party services that we use to enhance our website functionality and provide better services to our visitors.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information about website usage, which helps us improve our services. The information collected is anonymous and includes:

  • Number of visitors to our website
  • Pages visited and time spent on each page
  • How visitors arrived at our website
  • General location information (country/city level)

For more information about Google Analytics and privacy, visit: Google Privacy Policy

Google Ads

We use Google Ads for advertising and remarketing purposes. Google Ads cookies help us:

  • Show relevant advertisements to visitors who have previously visited our website
  • Measure the effectiveness of our advertising campaigns
  • Prevent the same advertisement from being shown too frequently
  • Track conversions and understand which advertisements lead to inquiries

For more information about Google Ads and how to opt out, visit: Google Ads Settings

Google Fonts

Our website uses Google Fonts to display text consistently across different devices and browsers. When you visit our website, Google may collect information about your IP address and browser details to serve the appropriate fonts.

Google Consent Mode v2

We implement Google Consent Mode v2, which allows us to respect your cookie preferences whilst still providing relevant services. This technology:

  • Adjusts Google services based on your consent choices
  • Provides aggregated and anonymised insights when full consent is not given
  • Ensures compliance with privacy regulations whilst maintaining service functionality
  • Automatically updates consent settings across Google services

Your consent preferences are automatically communicated to Google services, ensuring they operate within the boundaries you have set.

How to Manage Cookies

You have several options for managing cookies on our website:

Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject all non-necessary cookies
  • Customise your preferences for different types of cookies

You can change your preferences at any time by clicking the cookie preferences link in our website footer or by clearing your browser cookies and revisiting our website.

Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete existing cookies
  • Set your browser to notify you when cookies are being sent

Browser-Specific Instructions:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

Opt-Out Tools

For specific third-party services, you can use these opt-out tools:

  • Google Analytics: Google Analytics Opt-out Browser Add-on
  • Google Ads: Google Ad Settings
  • Network Advertising Initiative: NAI Opt-out Tool

Impact of Disabling Cookies

Whilst you can browse our website with cookies disabled, please note that:

Necessary Cookies

Disabling necessary cookies may result in:

  • Inability to submit contact forms
  • Loss of security features
  • Difficulty navigating certain areas of the website
  • Repeated cookie consent prompts

Other Cookie Types

Disabling analytics, functional, or marketing cookies may result in:

  • Less relevant content and advertisements
  • Need to re-enter preferences on each visit
  • Reduced website personalisation
  • Less effective customer support

Mobile Devices

Mobile devices may use different technologies for tracking, such as mobile advertising identifiers. You can control these through your device settings:

  • iOS: Settings > Privacy > Apple Advertising > Limit Ad Tracking
  • Android: Settings > Google > Ads > Opt out of Ads Personalisation

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make significant changes, we will:

  • Update the "last modified" date at the top of this policy
  • Notify you through our website or other communication channels
  • Request renewed consent where required by law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us:

Privacy Team
novatrixis Ltd
Leontiou Street 141
1094 Nicosia, Cyprus

Email: privacy@novatrixis.world
Phone: +357 22735279
Business Hours: Monday - Friday, 11:00 - 20:00

Additional Resources

For more information about cookies and privacy, you may find these resources helpful:

  • ICO Guide to Cookies
  • All About Cookies
  • GDPR and Cookies
  • Cookiepedia
novatrixis

Transforming education platform support with intelligent automation tools designed for the modern learning environment.

novatrixis Ltd

Registration Number: HE461325

VAT: CY46859731X

Services

  • Chat Automation
  • Query Routing
  • Analytics Dashboard
  • Knowledge Integration

Quick Links

  • About Us
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  • Contact
  • Privacy Policy
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  • Cookie Policy

Contact Details

Leontiou Street 141
1094 Nicosia, Cyprus

+357 22735279

contact@novatrixis.world

Mon-Fri: 11:00 - 20:00

© 2026 novatrixis Ltd. All rights reserved.