Privacy Policy

Last updated: 15th January 2026

Data Controller Information

This privacy policy explains how novatrixis Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services. We are the data controller responsible for your personal data under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller: novatrixis Ltd
Registration Number: HE461325
Address: Leontiou Street 141, 1094 Nicosia, Cyprus
Email: privacy@novatrixis.world
Phone: +357 22735279

Data Collection

The data we collect includes various types of personal information that you provide to us directly or that we gather automatically when you use our services:

Information You Provide

• Contact information including name, email address, phone number, and postal address
• Professional information such as job title, organisation, and industry details
• Communication preferences and marketing consent
• Messages, inquiries, and feedback submitted through our contact forms or support channels
• Account information if you create an account with us
• Payment and billing information for our services

Information We Collect Automatically

• Technical information including IP address, browser type, device information, and operating system
• Usage data such as pages visited, time spent on our website, and interaction patterns
• Location information derived from your IP address
• Referral sources and search terms used to find our website

How We Use Your Information

We use your data for legitimate business purposes and with your consent where required. The specific ways we use of your data include:

Service Provision

• Providing and delivering our education platform support automation tools and services
• Processing and responding to your inquiries, support requests, and communications
• Creating and managing your account and service subscriptions
• Processing payments and managing billing for our services
• Providing customer support and technical assistance

Communication and Marketing

• Sending service-related communications, updates, and notifications
• Providing information about new features, services, and educational content (with your consent)
• Conducting customer satisfaction surveys and feedback collection
• Sending promotional materials and marketing communications where you have opted in

Business Operations

• Analysing website usage and service performance to improve our offerings
• Conducting research and development for new features and services
• Ensuring security and preventing fraud or misuse of our services
• Complying with legal obligations and regulatory requirements

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary for the performance of a contract with you or to take steps prior to entering into a contract
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, security, and business operations
• Consent: Where you have given specific consent for marketing communications or certain data processing activities
• Legal Obligation: Processing required to comply with legal or regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, their purposes, and how to manage them, please see our comprehensive Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services, such as:

• Cloud hosting and infrastructure providers
• Email marketing and communication platforms
• Payment processors and billing systems
• Analytics and website performance tools
• Customer support and help desk platforms

These providers are contractually bound to protect your data and use it only for the specified purposes.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to appropriate safeguards.

International Data Transfers

As a Cyprus-based company serving clients internationally, we may transfer your personal data outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognising equivalent protection in the destination country
• Certification schemes and codes of conduct

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with our legal obligations. Our data retention periods are based on:

• The nature of the data and the purposes for which it was collected
• Legal and regulatory requirements
• The need to resolve disputes or enforce our agreements
• Legitimate business interests

Generally, we retain:

• Contact and communication data for up to 7 years after our last interaction
• Service and account data for the duration of your relationship with us plus 7 years
• Marketing data until you withdraw consent or for up to 3 years of inactivity
• Website analytics data in aggregated form for up to 2 years

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication systems
• Employee training on data protection and security practices
• Incident response and data breach notification procedures

Your Rights

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data:

Right of Access

You can request information about the personal data we hold about you and receive a copy of that data.

Right to Rectification

You can request that we correct any inaccurate or incomplete personal data.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when it's no longer necessary for the original purpose.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You can request to receive your personal data in a structured, commonly used format or have it transferred to another organisation.

Right to Object

You can object to certain types of processing, including direct marketing and processing based on legitimate interests.

Right to Withdraw Consent

Where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt, or sooner where possible. We may need to verify your identity before processing certain requests.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date. For significant changes, we may provide additional notice through email or our services.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first using the details below. If you remain unsatisfied, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Office of the Commissioner for Personal Data Protection.

Contact Information

If you have any questions about this privacy policy or our data practices, or if you wish to exercise your rights, please contact us: